Privacy Policy

1. Who We Are

Chenreafx Ltd is a brand strategy and visual identity design studio based in London, UK. We provide brand strategy, visual identity design, brand application and web design services to businesses and entrepreneurs worldwide.

Website: chenreafx.co.uk
Email: info@chenreafx.co.uk

2. Summary of Key Points

• We collect personal information you provide when submitting an enquiry
• We use your information to respond to enquiries and deliver design services
• We do not sell your personal data to third parties
• We use cookies and web beacons on our website
• You have rights over your personal data under UK GDPR
• You can contact us at info@chenreafx.co.uk for any privacy related requests

3. What Information We Collect

Information you provide directly:
When you submit an enquiry through our contact form we collect:

• Full name
• Email address
• Business name
• Website URL
• Social media handle
• Project details, budget range and timeline
• How you found us

Information collected automatically:
When you visit our website, our hosting provider Webflow automatically collects derivative data including:

• Log and usage data — IP address, browser type and version, pages visited, time spent on site, referring URLs and other diagnostic information
• Device data — device type, operating system, device identifiers and hardware model

4. How We Use Your Information

We use the information you provide to:

• Deliver and facilitate the delivery of our design services
• Respond to your project enquiry
• Assess project fit and communicate about potential and active projects
• Fulfil our contractual obligations as your designer

We use automatically collected data to ensure our website functions correctly and to understand how visitors use our site.

5. Legal Basis for Processing

Under UK GDPR and applicable data protection laws we process your personal data on the following legal bases:

• Performance of a contract — we use your personal information to respond to your enquiry and to deliver design services. This includes assessing your project, communicating throughout the project and fulfilling our obligations as your designer
• Legitimate interests — we process derivative data to maintain and improve our website

6. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share data with:

• Webflow Inc — our website hosting provider who processes usage and device data on our behalf under their own privacy policy
• Google — if you leave a review on our Google Business profile, your name and review content is shared with Google and displayed publicly under Google's privacy policy
• Legal authorities — if required to do so by law or in response to valid legal requests

7. Tracking Technologies

Our website uses cookies and web beacons. These are small files stored on your device that help our website function correctly and allow us to understand how visitors interact with our site.

We do not use Google Analytics or any advertising tracking tools.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions. For more information see our Cookie Policy at chenreafx.co.uk/cookie-policy.

8. Data Retention

We retain your personal data for the following periods:

• Enquiry data from contacts who do not become clients — up to 12 months
• Project data for active and past clients — up to 5 years for accounting and legal purposes

You may request deletion of your data at any time by contacting info@chenreafx.co.uk.

9. Data Security

Our website is hosted by Webflow which maintains industry standard security measures including SSL encryption. We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

In the event of a data breach we will notify affected individuals and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.

10. International Data Transfers

Webflow is based in the United States. By using our website your data may be transferred to and processed in the US. Webflow maintains appropriate safeguards for international data transfers in compliance with UK GDPR.

As a UK based business we are subject to UK GDPR. We do not have a separate EEA or UK representative as we are ourselves based in the United Kingdom.

11. Your Rights

Depending on your location and applicable privacy laws you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Restriction — request we limit how we use your data
• Portability — request your data in a portable, machine readable format
• Object — object to our processing of your data

You may submit a data subject access request by contacting us at info@chenreafx.co.uk. We will respond within 30 days.

UK residents — you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

EEA residents — you have the right to complain to your local data protection supervisory authority.

California residents — under the California Consumer Privacy Act (CCPA) you have the right to know what personal information we collect, request deletion of your data and opt out of the sale of your personal information. We do not sell personal information.

Other US state residents — we comply with applicable US state privacy laws including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA) and other enacted state privacy legislation.

Canadian residents — you have rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

12. Do Not Sell My Personal Information

We do not sell, trade or otherwise transfer your personal information to third parties for commercial purposes. This applies to all users regardless of location.

13. Global Privacy Control

Our website does not currently have Global Privacy Control (GPC) signals enabled.

14. Third Party Links

Our website may contain links to third party websites including our social media profiles on Instagram, TikTok and LinkedIn. We are not responsible for the privacy practices of those platforms and encourage you to read their individual privacy policies.

15. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child please contact us immediately at info@chenreafx.co.uk.

16. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page reflects the most recent update. We encourage you to review this policy periodically.

17. Contact Us

For any questions, concerns or requests relating to this privacy policy or your personal data:

Chenreafx Ltd
London, UK
info@chenreafx.co.uk
chenreafx.co.uk

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